Contact

We are sorry that your heat it™ is not working as it should. Before contacting us, we recommend checking the following:

• Carefully clean the charging socket (e.g. with a toothpick)
• Install the latest app version
• Enable OTG (only for isolated Android smartphones from e.g. OnePlus, OPPO or VIVO)

Your problem still persists? Then contact our support team via the help section integrated in the app.

• Plug your heat it™ into your smartphone and open the heat it™ app.
• Click on the "Help" tab in the lower area.
• Fill out the query to the best of your ability and submit it. Please make sure to describe your request as best as possible.

With the extended right of return of 100 days, you can put heat it™ through its paces without risk. If heat it™ couldn't convince you and you want to return it, please contact us with the form below.

The delivery takes place from Monday to Saturday with our shipping partners. When you complete your order, you will be shown in which time frame your package is expected to arrive.

Change of address or cancellation:

Please contact us immediately using the contact form below. If we haven't shipped the order yet, we can handle your request without any problems. If this is not the case, we will find an individual solution for you.

Processing time until shipment:

Please allow us some time to prepare your order for shipment. We usually ship orders placed before 9 am on the same day (weekdays). If the order volume is very high, it may take a little longer.

Order does not arrive:

Please check the tracking to see if the package was dropped off at a neighbor's house or a store. If this is not the case or the shipping status has not changed for 3 days, please contact us via our contact form.

heat it™ for iPhone 6s - 14 has a Lightning connector. The Apple MFi certification ensures best functionality and highest security.

The iPhone 15, 16, 17 are equipped with a USB-C connection. For technical reasons, a heat it™ with Lightning connection cannot be operated with an adapter on an iPhone 15, 16 or 17.

heat it™ for iPhone 15, 16, 17 and all subsequent models (also Plus, Pro, Pro Max and Air) has a USB-C connection and is also compatible with Android smartphones. The Apple MFi certification guarantees the best functionality and maximum security.

In a few smartphones from e.g. OnePlus or OPPO the function "OTG" has to be enabled manually.

Note: for technical reasons, this heat it™ variant cannot be operated via an adapter on an iPhone 6s - 14.

heat it™ and the associated app were developed specifically for smartphones and are not optimized for tablets. In addition, the application is much easier and handier with a smartphone.

heat it™ for Android can nevertheless be operated on an Android tablet.

For technical and regulatory reasons, heat it™ cannot be used on an iPad.

We follow the specifications of the smartphone manufacturers regarding free space around the charging port. Almost all manufacturers of smartphone cases also do this and the heat it™ can be inserted into the smartphone with a case without any problems. The rare exception are extremely massive outdoor cases.

Fast & medically proven itch relief

To relieve itching & pain, the affected skin area is briefly heated to around 124 °F. By using concentrated heat, you can treat insect bites easily and fast with your smartphone. Depending on the setting in the app, the treatment lasts 4, 7 or 9 seconds. This chemical-free principle of local hyperthermia is medically confirmed (scientific study, June 2023).

Always with you on your keychain

Small, handy and robust. heat it™ is your ideal companion in everyday life, while traveling or during sports. The compact design means you always have it on your keychain and are prepared against itchy insect bites.

Safe for the whole family

With our app you can individualize the treatment to suit your sensitivity. Therefore, heat it™ is also perfectly suitable for children from 3 years (self-application from 12 years). All in all, the free and intuitively designed heat it™ app offers 12 different treatment options.

Chemical-free & sustainable

heat it™ only works with natural heat and completely without chemicals. By not using own batteries, you can benefit from a sustainable product with no follow-up costs. Up to 1,000 treatments at the highest level are possible with a fully charged smartphone battery. That's enough for you, your family and friends. In addition, we use plastic-free product packaging.

Compatibility

Make sure to choose the right variant for your smartphone:

• heat it™ with Lightning port is compatible with iPhone 6s - 14.
• heat it™ with USB-C port is compatible with iPhone 15, 16, 17 and all subsequent models (also Plus, Pro, Pro Max and Air) and with Android smartphones.

The Apple MFi certification ensures best functionality and highest security.

For technical reasons, heat it™ cannot be operated via an adapter on a smartphone with a different port.

100 day trial period

Convince yourself of the little miracle weapon against insect bites. With the extended right of return, you can put heat it™ and its proven principle to the test without risk.

Made in Germany

We are a dynamic start-up from Germany with its own development and production. From procurement, to production, to shipping: we take everything into our hands.

As a medical device, heat it™ meets the highest standards. Your smartphone and its battery are optimally protected thanks to a sophisticated security concept.